Pacific Appliance Group Wins the Business Rate Best of 2026 Award — and This One Belongs to You

Written by the Pacific Appliance Group, locally owned and serving Oahu homeowners, builders, and property managers since 1997.

There's a particular kind of compliment you get in Hawaii that doesn't happen anywhere else. It's not a five-star rating — though we're grateful for those. It's when someone you've never met walks into our showroom and says, "My neighbor told me to come here."

That's the one that means everything.

We're proud to share that Pacific Appliance Group has received the Business Rate Best of 2026 Award for outstanding Google reviews. This award looks at reviews from all appliance stores in Honolulu, and we were on top!  Recognized above other local appliance stores across Oahu!

This recognition reflects what our customers have said about their experience with us — and it puts us first among the top-rated local appliance retailers in Hawaii based on real, verified feedback.

We're proud of it. But if we're being honest, the award belongs to you. Every person who took five minutes to write about their experience, to tell someone what it was like, to pass our name along — you built this.

 

 

What People Are Actually Saying

The reviews that move us aren't the ones that mention the brands we carry. They're the ones that describe a moment — the way a conversation went, the way a problem got solved, the way someone felt when they walked out the door.

Here's what Hawaii homeowners have been saying:

“Wish my husband and I knew about Pacific Appliance Group years ago. These people are the best. Reba and Mike were so helpful and knowledgeable when we were looking for a new range. Their customer service was terrific. Junior and Leonard delivered our new range, set it up, tested it, and carefully explained the new features. They were professional, polite, and were happy to answer any questions we asked. Everyone together made the experience pleasant. We highly recommend Pacific Appliance Group.” - Linda D.

“Pacific Appliance Group exceeded my expectations in every way. From the moment I walked into their showroom, I was impressed by their knowledgeable and friendly staff who helped me choose the perfect appliances for my home. They really listened to what I needed and offered helpful, honest recommendations. The delivery was also timely, professional and stress free. The delivery team handled with care and made sure everything was set up right. Best appliance group on island! -Lane L.

“I had a fantastic experience with Pacific Appliance Group! Their team was incredibly efficient, kind, and knowledgeable throughout the entire process. They took their time to ensure my washer and dryer were installed properly and running smoothly, without making me feel like they were in a rush. What impressed me most was their attention to detail. The washer and dryer fit perfectly, and their careful installation made all the difference. Unlike my frustrating experience with Lowe’s, where the team seemed unwilling to complete the installation, Pacific Appliance Group provided excellent service with a positive attitude. I highly recommend them to anyone looking for professional and reliable appliance installation. They truly go above and beyond! -Aeran W.

“Pacific Appliance Group’s showroom has an excellent selection of refrigerators and ranges. From Lance the Salesperson, who was very friendly, no-pressure, informative, and key to helping us choose a refrigerator and range, to the delivery gentlemen, Arvin & Junior, who were both very friendly and professional, our overall experience with PAG was top-notch. If I need appliances in the future, I will return.” -Brian H.

“Great experience replacing my old dishwasher with Pacific Appliance Group. Lance was extremely helpful, knowledgeable and responsive. The installation team were efficient, skilled and friendly. Everyone I dealt with from PAG were professional and courteous. It's nice to get the great customer service that you just don't get from the big box stores these days. I got my new dishwasher installed two days after purchasing.” -Thomas H.

Read more reviews from Hawaii homeowners →

 

Why Going Local Matters More Than You Might Think

 

 

When you buy from Pacific Appliance Group, you're not sending money to a mainland headquarters. You're keeping it here - in the hands of people who live in your community, shop at your grocery store, and care what their neighbors think of them.

We have 20,000 square feet of on-island inventory because we believe you shouldn't have to wait six weeks for something that should be in your kitchen next week. We train our team to actually know these products because you're making a significant investment and you deserve real guidance. We answer when you call after the sale because the relationship doesn't end at the register.

That's what these reviews are really describing. Not just a transaction — an experience that felt different.

 

 

A Genuine Thank You

To every customer who left a review, referred a friend, or just took a moment to tell us how things went — thank you. You didn't have to do that. The fact that you did tells us we're doing something right, and it pushes us to keep doing it.

To everyone who chose to go local when it would have been easier to click a button and order from somewhere on the mainland — thank you for that too. You made a choice that supports this community, and we don't take it lightly.

If your experience with us has been a good one, the best thing you can do is tell someone — or leave us a review. It takes five minutes and it means more than you'd think.

Hawaii has trusted us to show up for them. We plan to keep earning it.

 

Come See Us in Honolulu

Pacific Appliance Group
1712 S. King St. #100, Honolulu, HI 96826
📞 808-841-3322
Monday–Friday: 9AM–6PM | Saturday: 9AM–5PM | Closed Sunday

Visit Our Showroom | Contact Us | Financing Available

 

FAQ

What is the Business Rate Best of 2026 Award?

The Business Rate Best of 2026 Award recognizes businesses that have earned outstanding Google reviews. Business Rate is an independent business analytics platform that ranks local businesses on a 0–300 Benchmark Score based on their complete customer review history, recent momentum, and review quality.

Why do Hawaii customers recommend Pacific Appliance Group?
Customers consistently highlight three things: knowledgeable, no-pressure sales staff who actually listen; professional delivery and installation teams who take care with every job; and the fact that we're a local, in-stock operation -meaning what you see is available for delivery this week, not weeks from now.

Where can I read Pacific Appliance Group reviews?
You can read customer reviews on our testimonials page, as well as on Google. We encourage you to read through them — they give an honest picture of what working with our team is like, from the showroom floor to installation day.

Where can I leave a review for Pacific Appliance Group?
If you've worked with us and want to share your experience, we'd be grateful. You can leave a review on Google. It helps other Hawaii homeowners make confident decisions — and it means a lot to our team.

Does Pacific Appliance Group deliver to condos and high-rises in Honolulu?
Yes. We regularly coordinate delivery and installation for condos, apartments, and high-rise buildings throughout Oahu, navigating elevator restrictions, building delivery windows, and condo association policies. Experience matters here.

Locally owned since 1997. In Stock. On Island. Every Day.